花胶、海参– 密实容器、阴凉干燥处(可放入食物防潮剂)

鲍鱼– 雪柜冷冻(0-4 °C)

其他产品及已泡发好的海味- 雪柜冷藏(-18 °C或以下)

*时光礼赞的产品不含防腐剂*

*如果短期内吃不完，我们强烈建议放进-18 °C或以下的冰箱内*

Dried Sea Cucumber:

Keep sealed and store in a cool, dry place.

For extended freshness, refrigerate after sealing.


Rehydrated Sea Cucumber:

Place in an airtight freezer bag and freeze.

Take out portions as needed for easy cooking.

买满特定金额(中国澳洲：$150；国际：$350) – 免运费
*中国订单– 由于检疫及清关问题，产品会由国内仓库寄出

(货源均与澳洲一样，产品库存须向客服查询)

*干货订单– 澳洲邮政速递邮寄；

所需时间– 邮寄：3-7个工作天；配送：请向客服提供邮政编号查询
如遇公众假期，及繁忙期间需稍长时间进行处理及配送。

1)退换货资格及时限 (Eligibility & Timeframes)

未拆封商品 – 28天内无理由退货： 如果您因改变主意等原因希望退货，只要商品未拆封且保持收到时的原始状态和包装完好，您可在购买后28天内申请退货，无需提供任何理由。本店将在核实商品完好未拆封后按照您的要求提供全额退款或换货服务。

Unopened Products – 28-Day Return (No Questions Asked): If you change your mind or wish to return an item for any reason, you may do so within 28 days of purchase provided the product is unopened, in its original condition, and with all original packaging intact. No return justification is required. Once we verify the item is unopened and in original condition, we will issue a full refund or process an exchange per your request.

有质量问题的商品 – 7天内退货或换货： 如果您收到的商品存在质量问题或缺陷（例如产品损坏、变质、过期，或收到的并非您订购的商品），即使已经拆封，您也可以在收到商品后7天内申请退货或换货。请第一时间检查商品质量，如发现上述问题请尽快联系我们。对于此类经确认的质量问题商品，本店将根据您的选择提供退款或换货。质量问题包括但不限于：包装破损、漏液或袋胀，产品严重变质发霉，以及商品与描述不符等情况。

Products with Quality Issues – Return or Exchange within 7 Days: If the product you received has a quality issue or defect (for example, the product is damaged, spoiled, expired, or you received the wrong item), you may request a return or exchange within 7 days of receipt even if the item has been opened. Please inspect your items as soon as you receive them, and contact us promptly if you discover any such issues. For products confirmed to have quality problems, we will provide a refund or exchange according to your choice. Quality issues include, but are not limited to: broken or leaking packaging, swollen bags, significant spoilage or mold, or the product being not as described.

注：以上退换货时限自您收到商品之日算起。如超出相应期限，我们可能无法受理您的退换申请，敬请谅解.

Note: The above return/exchange timeframes are counted from the day you receive your order. If a request is made outside of the respective period, we may not be able to accommodate your return or exchange request. Thank you for your understanding.


2)退换货申请流程 (How to Request a Return or Exchange)

联系客户服务： 如需申请退货或换货，请通过以下方式联系本店客户服务：发送邮件至 timeseafood01@hotmail.com，或拨打客服热线 +61 422 288 957。请在联系时提供您的订单号、需退换的商品名称，并简要说明退换货原因。若商品存在质量问题，我们鼓励您附上照片作为佐证，以便加速处理您的申请。

Contact Customer Service: To initiate a return or exchange, please contact our customer service team by emailing timeseafood01@hotmail.com or calling +61 422 288 957. When contacting us, kindly provide your order number and the name of the item(s) you wish to return or exchange, along with a brief description of the reason. If the item has a quality issue, we highly encourage you to include photographs of the product and the issue as evidence to help expedite your request.

申请审核与邮寄说明： 我们的客服团队在收到您的退换货请求后将尽快进行审核，并通过邮件或电话回复您后续的处理步骤。对于需要将商品寄回的情况，我们会向您提供退货授权和寄送指南。请您在获得本店退货授权后再行寄回商品。为确保商品安全送达，建议您使用带有追踪功能的邮寄方式寄回商品。在运输过程中造成的额外损失将不在本店责任范围内。

Review & Return Instructions: Once we receive your return/exchange request, our customer service team will review it as soon as possible and reply to you via email or phone with the next steps. If the item needs to be sent back to us, we will provide you with a return authorization and shipping instructions. Please do not send back any item before receiving return authorization from our store. To ensure the item arrives safely, we recommend using a trackable shipping method for any return shipments. Please note that we are not responsible for any loss or damage during the return transit.

运费及相关费用： 如果退换货因商品质量问题、缺陷或本店错误引起，本店将承担退货运费（或提供预付邮寄标签），并在换货时免费将新商品寄送给您。如果退货原因属于客户个人原因（例如改变主意），则退货的运输费用需由客户自行承担，且原订单的配送费用在退款中可能无法退还。

Return Shipping Costs: If the return or exchange is due to a product quality issue, defect, or an error on our part, we will cover the cost of return shipping (or provide a prepaid return label) and ship any replacement item to you free of charge. If the return is due to a change of mind or other reasons not caused by our error, the return shipping cost will be the responsibility of the customer, and any original shipping fees paid on the order may not be refundable as part of the refund.


3)退款与换货处理 (Refunds & Exchanges Processing)

退款： 在您的退货请求获得批准且（如需寄回商品的）退货商品送达并通过检验后，我们将按您的原支付方式为您办理退款。 请注意，退款处理完成后，您的支付银行或支付平台可能需要数个工作日将款项退回到您的账户。 若您使用信用卡付款，退款入账时间可能因发卡行处理速度有所不同；如有延迟，请您耐心等待或与您的银行联系确认。

Refunds: Once your return request is approved and the returned item (if required) is received and inspected, we will process a refund to your original method of payment . Please note that after we issue the refund, your bank or payment provider may take several business days to credit the amount back to your account . If you paid by credit card, the posting of the refund to your statement may vary depending on your card issuer’s processing times; if there is a delay, please be patient or contact your bank for confirmation .

换货： 如果您选择换货，在退换申请获批后我们将为您寄出替换商品。换货通常以相同商品进行更换；如原商品已缺货，我们可提供等值的类似商品供您选择或直接为您办理退款。新商品发出后，我们会通过邮箱或短信告知您新的物流信息。请注意，换货服务仅限符合上述退换货条件的请求，每笔订单的同一商品通常只提供一次换货机会。

Exchanges: If you prefer an exchange, once your request is approved we will send out a replacement item to you. In most cases we will replace with the same product; if the original item is out of stock, we can offer a similar item of equivalent value for you to choose or process a refund instead. After the replacement item is shipped, we will notify you of the new shipment tracking details via email or SMS. Please note that exchanges are only provided for requests that meet the above return/exchange conditions, and typically we can only exchange the same item once per order.

4)例外情况和免责声明 (Exceptions & Disclaimers)

食品安全考虑： 出于食品安全和卫生原因，凡已拆封且无质量问题的食品类商品恕不接受退货。本店无法再次转售已拆封的食品，也无法保证其质量，因此请谅解我们对已拆封无瑕疵商品不提供退货的政策 。同时，请理解食品的口味偏好属于主观感受，仅因个人口味不合、使用效果不如预期或过敏反应等非产品质量原因，我们将无法受理退货或退款请求。

Food Safety Considerations: For food safety and hygiene reasons, we cannot accept returns of any food products that have been opened if there is no quality issue. Once a food item’s packaging is opened, we cannot resell it or guarantee its quality, so we appreciate your understanding that we do not accept returns of non-defective opened products . Similarly, please note that taste and personal preference are subjective; if you are dissatisfied solely due to personal taste, a product not meeting personal expectations, or an allergic reaction (not due to a product fault), we will be unable to process a return or refund for that reason .

其他不适用退换的情况： 因超出以上规定时限提出申请、未遵循产品储存要求而导致的问题、或非在本店购买的商品等情况，均不在本退换货政策的服务范围内。本店仅受理通过正规购买渠道取得的产品的售后请求。对于不符合条件的退换货申请，我们有权拒绝，并可能将原商品退回给您。

Other Ineligible Scenarios: Our return/exchange policy does not cover situations such as requests made beyond the above timeframes, issues arising from not following the product’s storage instructions or other misuse after delivery, or products that were not purchased from our store. We only handle after-sales requests for products obtained through our official sales channels. If a return/exchange request does not meet our policy conditions, we reserve the right to decline the request and may return the item back to you.

法律权利保障： 本退换货政策在法律允许的范围内适用，并不限制或排除您依据《澳大利亚消费者法》所享有的任何权利和保障。例如，如果商品存在重大缺陷，您根据法律有权选择退款或更换商品；本店对商品质量保证义务符合澳大利亚消费者法的相关规定 。本政策所提供的退换服务是对法定权利的补充，并非替代。

Your Legal Rights: This policy applies to the extent permitted by law and does not limit or exclude any rights or guarantees you are entitled to under the Australian Consumer Law. For example, if a product has a major failure, you are entitled under law to a refund or replacement; our obligations for product quality comply with the requirements of Australian consumer protection legislation . The remedies offered under this policy are in addition to your statutory rights and are not intended to replace them.